Privacy Policy

Effective date: 1 January 2025. We respect your privacy and are committed to protecting your personal data.

1. Information We Collect

We collect information you provide directly (name, email, shipping address, payment details) and information generated through your use of our service (browsing history, purchase history, device identifiers and IP address).

2. How We Use Your Information

To fulfil and manage your orders
To process payments securely
To send order confirmations and shipping updates
To send marketing emails (only with your consent — you can unsubscribe at any time)
To improve our website and personalise your experience
To detect and prevent fraudulent transactions

3. Sharing Your Data

We do not sell your personal data. We share data with third-party service providers only as necessary to operate our business (payment processors, logistics partners, email service providers). All partners are contractually required to handle your data in accordance with applicable data protection laws.

4. Cookies

We use essential cookies to keep you signed in and maintain your cart. We also use analytics cookies (with your consent) to understand how customers use our website. You can manage cookie preferences in your browser settings.

5. Your Rights

You have the right to access, correct, delete, or export your personal data. Submit requests to hello@riziki.co.ke. We will respond within 30 days.

6. Data Security

We use industry-standard encryption (TLS 1.3) for all data in transit and at rest. We never store raw card numbers — all payment processing is handled by PCI DSS-compliant partners.

7. Contact

For privacy-related questions contact our Data Protection Officer at hello@riziki.co.ke.